Refund policy

CANCELLATION & RESCHEDULING POLICY

Orders may be cancelled with a 75% refund if the cancellation is made 7 or more days prior to the scheduled delivery date and time. The remaining 25% is non-refundable to cover administrative costs, scheduling, and preparation time reserved for your order.

For cancellations made with less than 7 days’ notice, orders are not eligible for a refund. However, the order may be rescheduled one time, subject to availability.

Rescheduled orders are subject to availability and must be used within 30 days of the original event date unless otherwise agreed.

To cancel or reschedule, please contact our customer service team at 769-261-3912.

BALLOON CONDITION & HANDOVER POLICY

All inflated balloon arrangements are non-refundable once they have been delivered and accepted in good condition.

After handover, Simply Balloons is not responsible for changes in balloon condition due to:

• handling
• transportation
• temperature or environmental conditions
• storage conditions

We appreciate your understanding that balloon décor is delicate and temporary in nature.

You can always contact us for any question at simplysarahsimplyballoons@gmail.com.

DAMAGES, DELIVERY & ISSUES POLICY 

Please inspect your order upon delivery and contact us immediately if your order is defective, damaged, incorrect, or incomplete.

Any issues must be reported within 1 hour of delivery completion so we can properly assess and resolve the situation.

After this 1-hour window, the order is considered accepted in satisfactory condition, and no adjustments or refunds will be issued based on condition concerns.

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